COVID-19 Visitor Access Information for Our Homes in NSW and WA

Thank you for your ongoing vigilance as COVID-19 remains part of our daily lives.

Our number one priority is and has always been keeping our residents and staff safe and well.

We thank you for your continued patience and understanding.

Western Australia

Due to advice from the WA Health Department, all of our homes are now open to visitors. 

All COVID-19 screenings and protocols must be adhered to.

To help us to keep our homes COVID safe we ask that you please make an appointment to visit.

And we remind you that it is still a requirement for anyone entering an aged care home to have an up-to-date flu vaccination and evidence of it to show our staff.

We thank you for your patience and understanding.

For up-to-date information from the WA Department of Health please click here.

New South Wales

We thank you for your continued support, we do understand this has been a difficult time for everyone.

We have received updated advice from NSW Health regarding further restrictions for visitors. 

From 1 November visitation restrictions will change to allow two (2) fully vaccinated people aged 12 years and over plus two (2) children aged under 12 to visit a resident in a 24-hour period.

Visitors aged 12 years and over must be fully vaccinated, or if under 12 years must abide by the rules below.  Where visits include a child under 12 it is strongly recommended, where possible:

  • the visit is in an outdoor area
  • the child should wear a mask
  • arrange Rapid Antigen Testing (RAT) prior to a visit.

Visits should not be in any inside communal areas.  All visitors must wear a surgical mask while visiting indoors.

Visitors are no longer required to provide evidence of having had a 2021 Influenza Vaccination.

Up to two (2) unvaccinated people may visit a resident for an end of life visit.  They must always wear a surgical masks and the visit must be solely inside the resident's room.  It is strongly recommended where possible that any unvaccinated visitor attending an end of life visitor undergo a Rapid Antigen Testing (RAT) prior to entering the facility. 

Visitors are not permitted to enter a Residential Aged Care Home if they have :

  • been to an overseas country of concern in the last 14 days
  • been to any other overseas country (not of concern) in the previous 14 days, unless they are:

o   fully vaccinated and have received a negative PCR test 7 days or later after arrival in NSW

  • Travelled overseas as international flight crew in the last 14 days

Residents may leave the facility but must abide by the Public Health (COVID-19 General) Order 2021.

Staff are not permitted to enter an aged care facility unless they have received two doses of a COVID-19 vaccine. 

Staff are still required to wear a surgical mask while in a residential aged care home but are no longer required to wear googles/face shields.

All staff and visitors should continue to be aware of current locations of interest released by NSW Health.

We will continue to keep you up-to-date with any changes.


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