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Aged care homes are owned and run by people who are approved by the Australian Government to care for you.
To make sure you're receiving the best care possible, all aged care homes need to meet certain standards, these are the Quality Standards. All Hall & Prior homes are accredited under these standards.
All aged care homes are accredited and monitored by the Aged Care Quality and Safety Commission. To make sure Hall & Prior are providing you with the best possible care, Quality Assessors conduct unannounced visits to each home and assess for compliance under these standards. Residents and their representatives are spoken to as part of this assessment.
On top of meeting the expected outcomes of the accreditation standard for our industry, the most important standard that we aim to uphold each and every day is meeting your expectations. The expectations of our residents, their loved ones, our staff, and the wider community are important to us. If you have a comment or a complaint we are happy to hear this at any time and will use your views to improve.
If you would like further information about accreditation, please speak with the Director of Nursing or Executive Manager at your home. They will be more than happy to help answer any questions you may have.