Our vision, philosophy and values

Vision

To be a leader in the provision of aged care services in Australia.

Mission

We are committed to the pursuit of excellence in the provision of care and accommodation to the aged in our community.

Philosophy

We believe our care recipients are entitled to the highest standards of care, a comfortable, secure and home-like environment and an optimal quality of life.

We believe each care recipient is a unique individual deserving of respect, dignity, privacy and the opportunity to participate in decision-making.

Our philosophy is based on a concept of continuous improvement in the quality of all processes, products and services, the role of the consumer and the involvement of employees at all levels in the pursuit of such improvement.

We are proud to promote individuality, diversity and inclusivity.

Values

The key to our success is our people.

We believe that everyone needs a sense of purpose, deserves dignity, and should derive pride and satisfaction in what they do. We demonstrate our beliefs in the way we treat each other and by the example we set for one another. Our primary values are:

Integrity: we are open, honest and ethical.
Professionalism: we are professional in our practice and comply with professional standards.
Equity: all people are treated equally.
Respect: all people are respected as individuals.
Justice: all people are treated fairly.
Empathy: we empathise with our care recipients, families and staff.
Commitment: we are committed to the organisation, the care recipients and families and to the staff.
Loyalty: staff are required to be loyal to the organisation and to their colleagues.
Hospitality: we welcome all those people who live in and visit our facilities.
Merit: all staff are recognised and promoted based on their abilities.

Our vision, philosophy and values

Vision

Mission

Philosophy

Values

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